Draft template — to be reviewed and confirmed by Monest (ideally with legal advice) before the site goes live.
What we collect
Information you give us through our forms and chat: your name, contact details, the mortgage amount and type you are interested in, appointment details, and any documents you upload. If you create an account, we also keep your login email and an encrypted password.
How we use it
To respond to your request, assess your mortgage options, book and confirm appointments, keep you updated on your file, and meet our legal and regulatory obligations. We do not sell your information.
Your consent
We ask for your consent when you submit a form. We will ask again before sharing your information with a lender, insurer or credit bureau, and before using it for any new purpose such as marketing. You may withdraw consent at any time, subject to legal or contractual limits.
Who we share it with
Only with parties needed to arrange your mortgage (for example lenders, mortgage insurers and appraisers), our service providers who store data or send email for us under confidentiality obligations, and authorities where the law requires it.
How we protect it
Information is sent over encrypted connections, passwords are stored encrypted, uploaded documents can only be opened by you, your advisor and our office, and staff access is limited and logged.
How long we keep it
We keep information only as long as needed for the purposes above and as required by law. [Retention periods to be confirmed by Monest.]
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask questions about how it is handled. Contact us using the details below.
Cookies and analytics
We use essential cookies to remember your language and keep you signed in. If website analytics are turned on, they are used only to understand how the site is used in aggregate.
Contact our privacy officer
[Privacy officer name to be confirmed.] office@monest.ca · +1 416-855-4565
Last updated: [date to be confirmed]